SHIPPING
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Shipping services are available nationwide.
SHIPPING CHARGES
Shipping charges are based on UPS next day air and on box weight, dimensions and, delivery zip code from Pinon Hills, CA. 92372.
SHIPPING DAYS
Orders are packaged and shipped out Monday, Tuesday & Wednesday weekly (unless delayed).
Shipping & Delivery Exceptions
UPS does not insure perishable goods. If your box is delayed, lost or, damaged in transit, they do not refund. See UPS Terms and Conditions below.
UPS Terms & Conditions 3.13 Perishable Commodities (Link Here)
UPS does not provide a protective service for the transportation of Perishable Commodities. Such commodities will be accepted for transportation solely at the Shipper’s risk for any damage arising from the perishable nature of the item. Shippers shall not file claims for, and UPS shall not be liable to Shippers or any third parties for, any damage arising from the transportation of Perishable Commodities arising from exposure to heat or cold or the perishable nature of the item, regardless of whether the Shipment is delivered pursuant to an applicable UPS Service Guarantee or is delayed in transit. UPS reserves the right to dispose of any Shipment in the UPS system containing a Perishable Commodity that UPS deems in its sole and unlimited discretion to be of no value, unsafe or unsanitary.
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REFUNDS
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We do not offer refunds on membership dues or CSA orders, shipping and delivery delays or, setbacks which are beyond our control.
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In the event of delays or setbacks, we guarantee that you will receive your entire CSA by adding more products to your box or, with extra deliveries until your entire CSA is fulfilled.
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DELAYS BEYOND OUR CONTROL
Delays or set-backs which are beyond our control, can and, do occur. Covid-19 has impacted our packaging and, shipping supply chain. Two back to back devastating fires that affected our farms, ranches and operation have caused delays and set backs. We are working hard to recover and coming back stronger.
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We ensure that you will get your entire CSA in different shipment increments.
INTEGRITY GUARANTEE
California Farm Product Guarantee.
Grown in California, U.S.A.
Produced in California, U.S.A.
We guarantee the integrity of all our products.
Our products carry the seal that you trust “CA GROWN”..
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COVID 19 DELAYS
Covid-19 continues to impact the supply chain. As of Jan. 01, 2021 necessary supplies, tools and, protective gear are in very high demand. This continues to cause slightly longer delays in shipping products from our farm to your door.
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DELAYS SET-BACKS DELIVERY COVID-19
There's no doubt that Covid-19 has impacted many small and, large businesses. If you are experiencing delays in your product shipments and, arrival delays, rest assured that we are going to catch-up as quickly as we possibly can.
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We are beyond apologetic for this turn in events, which is beyond our control. We appreciate your business and, we value the opportunity to serve your needs. Please bear with us as we continue to meet your needs during these critical times. Thank you. Your patience is greatly appreciated.
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TRACK YOUR ORDER
When your label is generated you will be notified that a label has been generated for you. This is not necessarily the day that your order will be shipped out.
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Once your order is loaded "freight on board" you will be notified and, that's when you can start tracking your box until, it arrives.
Do I need to be home the day my order arrives?
No. For your safety and, to ensure timely arrival, we have made arrangements to waive all signatures and, limit personal contact with delivery personnel.
Will Perishables Be Cold?
There will always be some slight defrosting. As long as your products are cool to the touch, place them in your freezer. Products will arrive cool to the touch or colder.
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PACKAGING
Your order is packed inside re-usable, earth-friendly materials. Our packaging supplies are safe for recycling, donating and, even for re-use. Your products are especially packed to stay cold for up-to 72 hours from the time of freight on board.
Online Security
Our security protocol includes the assurance that your order is only charged at the time of purchase, and that you receive a record of it.
You will not be charged at the time of shipment. This also ensures that your checking, credit or debit card information is protected by FDIC insured US banks and, your purchase is 100% protected and secured by our Verisign, verified, trusted merchant account. Your assurances are backed by our 100% AAA+ rating.
We never have any access to your checking, credit, debit card numbers or other personal information.
Click here to visit security updates.
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